Query the team for their impressions after each demo.
Then discuss how Charge Management can be streamlined with the desired software tool.
Be certain about contract terms and plan accordingly.ĭoes the Team Know How to Evaluate Tools? – Teams may not have a strong analytical strategy for evaluating new products. What are Renewal & Notice Dates for Currently-Used Products? Software renewal and notice deadlines often catch hospital teams by surprise.Īdvisor Solutions: Without good coordination, a missed deadline can impede plans to convert to a more desirable product. Assess the actual usage patterns of current software/product licensees.Educate your team on Charge Management priority tasks and determine whether new or different staff should become engaged.Ask your staff in-depth questions about certain workflow processes and tool use. Confirm the level of loyalty the team has to current tools.Consider how new tools and functions can help facilitate improvements. Drive change by showing potential improvements.
Evaluate whether charge management processes are healthy. During the software selection process, begin a self-assessment for your own organization.Be diplomatic in your CDM Software selection, but always query primary users for their input. A large number of your staff may be using current CDM tools, and even more potential users might be identified.
Who’s Willing to Change? Currently-used tools and methods may no longer be effective or efficient, but individuals might be cautious about change. Look at which departments could share in budgeting the licensing cost by 1) Reviewing house-wide reference material licensing to identify savings 2) Considering the auditing functions that extend beyond Revenue Cycle 3) Evaluating how new CDM tools benefit other functions and service areas such as Information Technology, Compliance, Clinical, and Ancillary departments, or 4) Tapping into vendor Charge Master experts to help match your challenges with their product solutions.Know whether product suites are “all-in-one” or component priced.Understand vendor software costs early in the CDM Tool selection process and budget accordingly.We hope these customer tips that follow are helpful.īased on input from leading consultants and hospital customers, here are some challenging questions that selection teams face:Īre Funds Budgeted? Chargemaster software budgets may be distributed between multiple cost centers, requiring collaboration, cost-benefit considerations, and advanced financial planning. So why is Charge Master software selection challenging? – The answers appear to be varied and diverse. Our customers shared common challenges they encountered when shopping for replacement or new CDM tools in today’s market. Primary challenges include securing funding, educating the team for a proactive selection process, and efficiently involving the appropriate participants in the selection process.
Why is Charge Master software selection challenging?ĬDM software selection timeframes only come around every few years for an organization. We now have updated input from additional customers. Is your hospital looking for a new Charge Master tool? Many years ago, we interviewed seven CDM Coordinators for their recommendations on the Chargemaster software product selection process.